We make returns easy

Learn about our 30-day return policy, process, & exceptions.

Easy returns on thousands of items! You may return most new, unopened/unworn items sold and fulfilled by Hekka within 30 days of delivery for a full refund.

Please note that returned products must be unharmed, in good-as-new condition, unused, unworn, and unwashed. Otherwise, returns may be subject to refusal. Return shipping fees will be at your own expense.

How to return your item?

1. Drop us an email at customerservices@hekka.com with your return request.
2. Wait until the return request is authorized. It may take up to 48hrs, and you will receive an email with the instructions and return address.
3. Ship the item(s).
4. Send us the shipping receipt and information. Please, take careful notice of the tracking information as they are important for the swift return/refund process.
5. A refund will be released within five working days after we receive the package.

Note:

1. Please return the item by regular mail only. Do not use a courier such as DHL, FedEx, or UPS; otherwise, you may be taxed. Reimbursements are not applicable.
2. Refunds will be issued to the original payment method. For PayPal account holders, please allow up to 3-5 business days for the transaction to appear in your PayPal account; for other payment methods, the process may take up to 7-14 business days. The exact length of time is dependent on your card issuing bank.

How to cancel / modify an order

To cancel an order, please submit a cancellation request on customerservices@hekka.com with the corresponding subject. Our customer service will promptly communicate via email, so please pay attention to the reply. We also highly recommend you to contact us via chatbot on the bottom right of Hekka homepage to expect a quicker response.

Note:

Shipped item(s) cannot be canceled. In this case, we recommend waiting for your order to be delivered and once you receive your item(s)/parcel, please send us a message with the cancellation/modification request, and we will help you process it.

If you have any doubts or questions about shipping, returns, payments, or general product information, don’t hesitate to contact us at customerservices@hekka.com. We will do our best to provide you with great quality services.

Note:

Please do not return to the same address on your package. It's not our designated return address and will affect the return process.

Return Address for Hekka U.S Warehouse:

8050 Crimson Leaf CT, Gainesville VA 20155, U.S.A.

Return Address for Hekka China Warehouse: 2/F, Building 7, Ruixin, No.8 Weiyuan North-South Road, Humen Town, Dongguan City, Guangdong Province, China

Recipient: Hekka

For any related or other questions, don't hesitate to contact us at: customerservices@hekka.com